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Inclusive Care for Every Skin Story. NgoZi Cosmetics ♡

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REFUND POLICY

Eligibility for Refunds

Refunds are available for unused, unopened products within 30 days of purchase. To request a refund, you’ll need to provide proof of purchase, such as an order confirmation or receipt.

How to Request a Refund

To start the process, contact us at [Insert Email Address] with your order details. We will provide instructions for returning the product, and once received, we’ll process your refund within 7-10 business days.

Damaged or Defective Items

If you receive a damaged or defective product, please reach out to us immediately at lovemyngozi@gmail.com. We’ll arrange for a replacement or full refund at no additional cost to you.

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